Unable to sign in with Google

[danielsilva]

When I click "Sign in with Google" an empty dialog shows up. I was able to sign in with Google daily until yesterday.

One additional detail is that the update that introduced logins screw up my account my workflow from the get go because I am with a third party broker and did not have a Ninja Trader account. The fix from support back then was to manually create a demo account for me. I don't know if this is related or not but now I am not able to log in again.

[NinjaTrader_ChelseaB]

Hello danielsilva,

Thank you for reporting this. We are currently looking into the issue.

[danielsilva]

Hello Chelsea,

Thank you for your response.
Is there anything that I'll need to do on my end other then wait?

Daniel

[danielsilva]

Is there an alternative to this? Can I sign in using a different provider? When I try my login/password for my Ninja Trader account it says "Incorrect username or password"

[danielsilva]

Wow. The roll out of this whole sign in feature was really bad to say the least. Hazim Macky (CTO) should be really ashamed.

[NinjaTrader_ChelseaB]

Hello danielsilva,

The issue has been resolved.

Please restart the NinjaTrader Desktop to sign in.


You can reset the password by clicking Forgot password? below the login button.

https://account.ninjatrader.com/changepwd/request

[ScottW]

Hello NT Support,

I have been signing in with Google, however, about 1 week ago it stopped working.
It has not fixed itself.
Any suggestions? Thank you.

[NinjaTrader_Jesse]

Hello ScottW,

At the time of this post there was an issue with signing in but that has since been resolved. If you are still having problems with signing in please email support[at]ninjatrader.com for further assistance.

[Ricardo672]

Hello, I'm having a similar problem and it's bee going on for weeks, I'm unable to sign in by google with the mobile app. It I select the google account I want to sign in with, it stops working and I get an error, "Ninjatrader is not responding". I've tried everything and nothing seems to work

[NinjaTrader_ChelseaB]

Hello Ricardo672,

Please send an email to support[at]ninjatrader.com so one of our representatives can assist.