Charttrader Bid/Ask delay with Rithmic

[DeltaTraderX]

Hello,

I have been experiencing severe delay in the bid/ask data on the chart trader although there doesn't seem to be any lag with the last traded price.
As a result my at bid or at ask orders are being skipped. Also the PnL information on the chart trader is also lagging behind.

NT8 version :- Version 8.1.1.3
Rithmic R/Trader Pro version :- 17.27.0.0

Here is a snapshot taken in safe mode.

[NinjaTrader_Emily]

Hello DeltaTraderX,

Thank you for your post.

Based on your screenshot, I am seeing a PnL of $50.00 in both the chart trader and the SuperDOM. This would line up with the entry price of 4185.75 and the Last price of 4186.75, which matches the Bid price shown on the chart. Although you took the screenshot in Safe Mode, it appears a template was applied to the chart. Do you see the same results if you launch in Safe Mode, do not open any saved workspaces, and only open a 5-minute chart with no template then compare it with the SuperDOM? These are the typical steps recommended when testing in Safe Mode:

To enable Safe Mode, please use the following steps:

• Shut down NinjaTrader.
• Go to the Windows Start Button
• Search for NinjaTrader (Safe Mode)
• Launch NinjaTrader (Safe Mode)

Once you have opened the platform in Safe Mode:

• Reconnect to your Data Provider
• Please open a new chart with no custom bar types/indicators/templates and test for issues
  • Feel free to also open a SuperDOM and compare the prices between the two

Does the behavior persist on this blank Workspace in Safe Mode?

• If not, please try opening your previous workspace by going to the Control Center > Workspaces drop-down. It may already show as being open. Hit 'close' and do not save and then re-open it again for your windows to re-appear. You will notice that no 3rd-party add-ons are running in Safe Mode.

Does the behavior return on your regular Workspace in Safe Mode?

• If not, restart NinjaTrader, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If this reintroduces issues, I suggest rebuilding your workspace, adding 1 add-on at a time.
• Please keep track of what add-ons you add back in to identify the cause of the behavior if it returns.

If it does not return, it indicates the error was isolated only to your other Workspace. I also suggest making a backup of your workspace so we can restore a working version of it if the issue returns. You will want to keep this backup file on an external hard drive or uploaded to a cloud drive such as Google Drive, Dropbox, or OneDrive.

To create a backup, go to the Control Center > Tools > Export > Backup File. Additional information about backups may be read in our Help Guide linked here: NinjaTrader 8 Help Guide — Backup and Restore

Please let me know the results of this test. I look forward to your response. Thank you for choosing NinjaTrader.

[DeltaTraderX]

It seems the PNL information is also lagging in the SuperDom as on the Chart. The Last price when the screen shot was taken was 4188.25 which is a PNL of about 2.5 points/ $125 as shown in the SuperDom price ladder column.

NT8 was opened in safe mode, there are no template or indicators applied to the chart. Attached is the tracefile and the log file for this safe mode session.

[DeltaTraderX]

Also bid/ask limit orders placed on the super dom are also being skipped as the bid/ask data is not up to date.

[NinjaTrader_Emily]

Hello DeltaTraderX,

Thank you for your reply.

I have removed your log and trace files from the forum because they contain potentially sensitive information and should not be posted publicly. Please send us your diagnostic files via email. You can do this by going to the Control Center-> Help-> Email Support Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Please include a brief description of your inquiry in the body of the email.

We look forward to assisting you further.

[DeltaTraderX]

So I removed the sensitive data before attaching the files here. Anyways I sent over the same from NT8.

Thanks