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Version 8.0.28 Will Not Download

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  • NinjaTrader_ChrisL
    replied
    Hi aligator, please send an email to platformsupport @ninjatrader.com to resolve this issue with not being able to log into your account.

    Leave a comment:


  • Trader17
    replied
    Originally posted by aligator View Post

    I never upgraded to NT8.1 and never needed to change password. I can't even get to change my password now (since they reject my current password) to even download the NT8.0.28 new version. This is really messed up now.
    Have you been in touch with support? They are pretty busy these days with all upgrades thrown at them simultaneously. I could download the old version from dashboard. It is on the right. I will stick with the old one as you have the option to not log in to your live account to avoid the monthly fee.
    Last edited by Trader17; 05-03-2023, 01:09 PM.

    Leave a comment:


  • aligator
    replied
    Originally posted by Trader17 View Post

    Did you upgrade last year when they migrated all the old accounts? I think I had to change user name and password.
    I never upgraded to NT8.1 and never needed to change password. I can't even get to change my password now (since they reject my current password) to even download the NT8.0.28 new version. This is really messed up now.

    Leave a comment:


  • Trader17
    replied
    Originally posted by aligator View Post

    Hi Chelsea,

    Ok, so I tried to change password from links you provided. I type my e-mail or user ID and here is the message I get:

    "This email or username is not connected with existing account."

    So far, all fails. What is going On? I have had a live account for many years and no problem with NT8.0.27. Am I the only one?
    Did you upgrade last year when they migrated all the old accounts? I think I had to change user name and password.

    Leave a comment:


  • Trader17
    replied
    Originally posted by NinjaTrader_ChelseaB View Post
    Hello aligator,

    The Downloads page is in the Client Portal. You will need to sign in to the Client Portal to download NinjaTrader 8.0.28.0 or 8.1.1.5.


    Bruce is correct, you can reset the password if you are unable to login to the Client Portal.
    https://account.ninjatrader.com/changepwd/request
    I have been forced to use 8.0 also because they charge you inactivity fees NinjaTrader_ChelseaB if you even just log in to sim trading on version 8.1 for some reason. That makes no sense as some people prefer to sim trade for a while. Hope NT8 upgrades this in 8.1 soon.

    Leave a comment:


  • aligator
    replied
    Originally posted by NinjaTrader_ChelseaB View Post
    Hello aligator,

    The Downloads page is in the Client Portal. You will need to sign in to the Client Portal to download NinjaTrader 8.0.28.0 or 8.1.1.5.
    https://account.ninjatrader.com/download
    Hi NinjaTrader_ChelseaB

    Ok, so I tried to change password from links you provided. I type my e-mail or user ID and here is the message I get:

    "This email or username is not connected with existing account."

    So far, all fails. What is going On? I have had a live TDA account for many years and no problem with NT8.0.27. Am I the only one?
    Last edited by aligator; 05-03-2023, 09:39 AM.

    Leave a comment:


  • NinjaTrader_ChelseaB
    replied
    Hello aligator,

    The Downloads page is in the Client Portal. You will need to sign in to the Client Portal to download NinjaTrader 8.0.28.0 or 8.1.1.5.


    Bruce is correct, you can reset the password if you are unable to login to the Client Portal.

    Leave a comment:


  • QuantKey_Bruce
    replied
    On the welcome page https://account.ninjatrader.com/welcome there is a "Forgot password?" link right below the big blue "Log in" button.

    Leave a comment:


  • aligator
    replied
    Originally posted by NinjaTrader_ChrisL View Post
    Hi aligator, You can download either NinjaTrader 8.1 or 8.0.28 from the user dashboard on the bottom left of the page. If the credentials are not being accepted, please try resetting the password and use a new password to log into the client dashboard.
    Thanks ChrisL.

    Two questions please:

    1. I have a live account and have no issue to log into NT 8.0.27. I do not wish to upgrade to version 8.1 at this time. WHY my current user name and password are not accepted and have to reset my password to download the NT 8.0.28 revision?

    2. I am not sure what page you are referring to for resetting password. The "Welcome!" page has no provision to reset a passwort and the only alternative is using Google log in after NT log in credentials are rejected.





    Leave a comment:


  • Trader17
    replied
    Originally posted by QuantKey_Bruce View Post
    Use the backup tool? Or, export them en masse as NinjaScript and import them all at once on the other side.
    Thank you.

    Leave a comment:


  • QuantKey_Bruce
    replied
    Use the backup tool? Or, export them en masse as NinjaScript and import them all at once on the other side.

    Leave a comment:


  • NinjaTrader_ChrisL
    replied
    Hi Trader17, If the ADA chat bot told you to uninstall and delete your NinjaTrader 8 folder in the Documents that is not correct. All of your scripts are located in Documents\NinjaTrader 8, this is not modified when you install a newer version (if something her does change, it will not break code). There are no code breaking changes in the latest release.

    Leave a comment:


  • QuantKey_Bruce
    replied
    Most scripts are not broken. Almost no scripts written by regular users are broken. A very few commercial indicator scripts are still broken, because they were using unsupported features in Cbi.License. So, if you don't use any commercial indicators, you're fine. If you do use commercial indicators you might check with the vendors on whether they're compatible with 8.1. Almost all are, but a few are not.

    Leave a comment:


  • Trader17
    replied
    Originally posted by NinjaTrader_ChrisL View Post
    Hi Trader17, All of your scripts will remain untouched after upgrading. To use the OrderFlow suite, you will need to import your lifetime license key through your account on the web browser, log in here, then go to the top left profile icon>Settings>Plans>Import license key. After this, launch the desktop platform, log in and you will be able to use the Volumetric bars.
    Thanks Chris. I was afraid as chat online tole me delete 8.0 completely first and then install 8.1 from scratch. So that is wrong, correct? I will not lose any work if I upgrade to 8.1 from 8.0, correct? And code breaks?
    Thanks.

    Leave a comment:


  • NinjaTrader_ChrisL
    replied
    Hi Trader17, All of your scripts will remain untouched after upgrading. To use the OrderFlow suite, you will need to import your lifetime license key through your account on the web browser, log in here, then go to the top left profile icon>Settings>Plans>Import license key. After this, launch the desktop platform, log in and you will be able to use the Volumetric bars.

    Leave a comment:

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