Ninjatrader has stopped working

[jvansteen]

Hi there,

Iḿ running Ninjatrader on a VPS, but at startup I get the message 'Ninjatrader has stopped working'. At the problem detaills it states:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: NinjaTrader.exe
Problem Signature 02: 8.1.1.3
Problem Signature 03: 6422fa5a
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.4614.0
Problem Signature 06: 63995ad2
Problem Signature 07: 5d26
Problem Signature 08: 26
Problem Signature 09: FOPL4MYEJCHQ4QUDLY5M1JG1EE1KJYWU
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: cace
Additional Information 2: cace0b3e08d639434793fd9dc8f3e0c5
Additional Information 3: 593c
Additional Information 4: 593c9b9a23fe5e0d7931b80af3fa3ae7

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Can you advise?

Thanks for your help!

Jaap

[QuantKey_Bruce]

Have you installed .NET Framework 4.8?

[jvansteen]

Yes, installed, but still not working

[QuantKey_Bruce]

There have been a few other reports of this sort e.g. https://forum.ninjatrader.com/forum/...n-azure-or-aws.

You might read through that thread and also search the forum in the upper right search bar for "vps" or "server" or similar terms to see if any of the guidance provided helps figure it out.

Each one's different so it might take some time to make this particular VPS work by figuring out exactly what is missing.

[jvansteen]

Can you take a look at my logs and trace?

[QuantKey_Bruce]

You should not post your logs and trace files here, but email them to ninjatrader support. They discourage posting full files like that to the forum for security and privacy reasons. When you send them in, reference this thread.

[jvansteen]

Mailed the logs and traces

[NinjaTrader_ChelseaB]

Hello jvansteen,

Please send an email to support [at] ninjatrader.com so that a member of our support staff can investigate with you.

[jvansteen]

Did that, casenumber for support is 03863079