Historical servers de-sync

[Giorgetto]

Hello,

I have an issue when I use some HDS, for example: hds-us-nt-014.ninjatrader.com

Minute data missing from day 05-04-2023 to 17-04-2023 for NQ 06-23

I've already tried to force the download but it doesn't work, if I change the HDS (disconnect and reconnect the data), the data appears.

Can you check the HDS sync to be sure all of them have the same data?

Thanks.
Regards,

[bltdavid]

Who is your broker?
Which version of NinjaTrader are you running?

Have you checked the 'db/minute/NQ 06-23' folder to
see if the files representing your date range are missing?

[NinjaTrader_BrandonH]

Hello Giorgetto,

Thanks for your post.

So I may accurately assist you, please write in to support[at]ninjatrader[dot]com with an answer to the following questions and your Log and trace files attached. Please title the subject of the email "Missing Historical Data - ATTN: BrandonH" and in the body of the email include a link to this forum thread.

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
• Who is your broker?
• What are the exact dates or times of the missing data you are reporting for NQ 06-23?

Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to assisting further.