Can not connect to servers

[Spartacus]

Hello NT support
NT8, my NT8 engine can't connect.



Can you please help me address the issue, the issue started late last night, location: east coast.

Thank you.

[bltdavid]

Which version of NinjaTrader are you running?

[Spartacus]

Hi bltdavid: vers#: 8.0.27.1 64-bit

[Spartacus]

vers#: 8.0.27.1 64-bit

[NinjaTrader_ChelseaB]

Hello Spartacus,

To troubleshoot this, I recommend the following steps:

• Unplug your internet modem, and (if a separate device) router for at least 60 seconds, and also restart the Computer
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
• Ensure you are using the latest release of NinjaTrader
  • https://account.ninjatrader.com/welcome-download
    (Currently 8.1.1.3)
• If you are not already and the option is available to you, I highly recommend connecting to the internet using an ethernet cable. Wireless connections are significantly more unreliable
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end
• If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers