Regarding the inability to load data by day

[ラリー]

If the type is set to Day in the Chart or Market Analyzer, it will remain in loading mode and no data will be loaded.

The same seems to be true for indicators.

Version NinjaTrader latest version
　　　　IB Gateway (10.19)

[NinjaTrader_Emily]

Hello ラリー,

Thank you for your post.

So I may better assist you, please answer the following:

• Where in the Market Analyzer are you setting the data type to Day?
• On your chart, when it is set to Daily, how many days is it loading? You may view this by right-clicking the chart and selecting Data Series. Then, check the "Days to load" in the data series window.
• Do you receive an error on the screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
• You stated "The same seems to be true for indicators" though I am not sure what you mean. What indicators have you tested and what are the steps you are taking?

I look forward to your reply.

[ラリー]

Thank you for your reply.

The settings are like screenshots.

There are no errors on the screen and no errors in the logs.

Also, regarding indicators, data acquisition is not possible not only when OHL indicators are set to day, but probably all indicators are set to day.

[NinjaTrader_Emily]

Hello ラリー,

Thanks for your note.

Let's try testing your platform in Safe Mode using the steps below.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (i.e. 3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To enable Safe Mode, please use the following steps:

• Shut down NinjaTrader.
• Go to the Windows Start Button
• Search for NinjaTrader (Safe Mode)
• Launch NinjaTrader (Safe Mode)

Once you have opened the platform in Safe Mode:

• Connect to your Data Provider
• Please open a new daily chart with no custom bar types/indicators/templates and test for issues.
  • Please test on various instruments that are included in your Interactive Brokers subscription

Does the behavior persist on this blank Workspace in Safe Mode?

• If not, please try opening your previous workspace by going to the Control Center > Workspaces drop-down. It may already show as being open. Hit 'close' and do not save and then re-open it again for your windows to re-appear. You will notice that no 3rd-party add-ons are running in Safe Mode.

Does the behavior return on your regular Workspace in Safe Mode?

• If not, restart NinjaTrader, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If this reintroduces issues, I suggest rebuilding your workspace, adding 1 add-on at a time.
• Please keep track of what add-ons you add back in to identify the cause of the behavior if it returns.

If it does not return, it indicates the error was isolated only to your other Workspace. I also suggest making a backup of your workspace so you can restore a working version of it if the issue returns. You will want to keep this backup file on an external hard drive or uploaded to a cloud drive such as Google Drive, Dropbox, or OneDrive.

To create a backup, go to the Control Center > Tools > Export > Backup File. Additional information about backups may be read in our Help Guide linked here: NinjaTrader 8 Help Guide — Backup and Restore

Please let me know the results of this test. I look forward to your response. Thank you for choosing NinjaTrader.

[ラリー]

thank you for your reply.

When I checked it in safe mode, I verified FX, Japanese stocks, etc., but it was still loading and the data could not be loaded.

I'm sorry to trouble you, but could you please provide remote support?

[NinjaTrader_Emily]

Hello ラリー,

Thanks for your reply.

We have reports of other users experiencing this behavior as well. As a test, please try what this user suggested in the following post:

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1245050-issues-with-ibkr-data-feed-in-ninjatrader?p=1245249#post1245249

To download historical data, go to Control Center > Tools > Historical Data. Expand the "Download" section then select the desired instrument, data type, and date range. Finally, click the Download button. Once complete, please launch a chart for that instrument to test. For more information about downloading historical data:

https://ninjatrader.com/support/helpGuides/nt8/download.htm

I look forward to hearing the results of this test.

[ラリー]

thank you for your reply.

I did the above download, but it keeps loading forever like before and I can't see it.

[NinjaTrader_Emily]

Hello ラリー,

Thank you for following up with the results.

This behavior has already been reported to the development team for further investigation. It sounds like you are also affected. Please send me your diagnostic files so I may review and forward them to that team to assist with the investigation. You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Please include "Attn Emily C" in the subject line along with a link to this forum thread in the body of the email.

Thank you for your patience while we look into this.

[ラリー]

Thank you for your reply.

I have sent you an email today.

thank you.