Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Stop Loss/Close not working
Collapse
X
-
Stop Loss/Close not working
I opened a support ticket in March stating that Trade Performance was not working since NT changed the platform. Now stop loss is not working, no error message is appearing and then automatically I get entered in buy stop orders that I didn't submit. Yesterday when up 38 NQ points on two buy stops that appeared out of nowhere I could not close the position. I have incurred major losses because of the problems with your software. Who do I contact about this and furthermore when will the platform be fixed so normal trading can take placeTags: None
-
Hello Level,
You would need to use the help -> Email support for this type of question so that you can attach your log and trace files for review. You would also need to provide the order ID's so that we can look up the orders in question in the logs. As there are no details provided here in the post I wouldn't be able to say if this relates to something you are doing in the platform, a script or something else. The best course of action would be to email support so we can see the order of events for the specific orders and how they were submitted.JesseNinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Haiasi, 04-25-2024, 06:53 PM
|
2 responses
16 views
0 likes
|
Last Post
by Massinisa
Today, 05:32 AM
|
||
Started by Creamers, Today, 05:32 AM
|
0 responses
4 views
0 likes
|
Last Post
by Creamers
Today, 05:32 AM
|
||
Net Change
by Segwin
Started by Segwin, 05-07-2018, 02:15 PM
|
12 responses
1,785 views
0 likes
|
Last Post
by Leafcutter
Today, 05:30 AM
|
||
Started by poplagelu, Today, 05:00 AM
|
0 responses
3 views
0 likes
|
Last Post
by poplagelu
Today, 05:00 AM
|
||
Started by fx.practic, 10-15-2013, 12:53 AM
|
5 responses
5,407 views
0 likes
|
Last Post
by Bidder
Today, 12:22 AM
|
Comment