License Key Migration

[msacc]

I followed your instruction to migrate the License Key to the new platform and it didn't work, I then opened a new account and tried to migrate my license key to this new one and it didn't work either. In both cases the error message I received was "the license key could not be imported".

Please help

Thank you

[NinjaTrader_Emily]

Hello msacc,

Thank you for your post.

Please write in to support[AT]ninjatrader[DOT]com with a brief description of your scenario, including the usernames you use to log in as well as the license key. We would be glad to further investigate this with you on an individual basis via email rather than publicly on the forum, as your inquiry deals with sensitive information that should not be shared with others.

We look forward to assisting you further.