problems reaching NT licensing servers

[pjsmith]

Hello,
For info, I seem to be having a lot of issues today with problems like the ones below. Not aware of any connectivity issues my side as everything else internet-wise and other platforms (mtx etc.) are perfectly fine. Problem is, ninja won't even let me use my brokers who are reachable just fine because of these issues. I am in Europe. It would be good if perhaps you could have more local connectivity mirrored perhaps, or at least cache this data so it is not required on every connection/restart.





fwiw - Even access to the forum seems very slow today.

[NinjaTrader_Emily]

Hello pjsmith,

Thank you for your note.

This error most commonly occurs when NinjaTrader is unable to communicate with the servers due to it being blocked by another program or there is an issue in the path between your computer and the appropriate servers. Please check for software such as (corporate) firewalls, spyware, and anti-virus software that could be blocking NinjaTrader. In some cases, the modem/router has built-in software that prevents the connection to be established.

To resolve this, I recommend the following steps (please test for the issue after each step):

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

If you would like us to further investigate with you, as I am not aware of other users experiencing the same behavior at the moment, please send your diagnostic files to our support inbox along with a brief description of your inquiry. You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Thank you for your patience.

[pjsmith]

Hi,

It's not being blocked - It's intermittently unavailable. Just saying, the infrastructure could do with some beefing up to prevent issues like this due to internet issues between users and NT servers, or unavailability of NT servers for other reasons (professional network engineer in me talking here...). It's not the first time I have seen this. Fortunately, it is not common.