If you are currently having some problem with IB please send an email to support[at]ninjatrader.com for further assistance.
gaz0001, in the linked post I see that Emily had requested your log and trace files and would have continued that conversation through the support email. That post is no longer monitored because you had emailed in. If you had not had a resolution on that please either reply to the email where you are working with Emily or use the above email to create a new case.

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