Log in issues

[imalil]

Hello, I notice the latest version has a log in requirement. I've been using this platform for 10 years. I can log in to this forum just fine. But when I try to log in to ninjatrader.com nothing works. When I put in my email to reset password, NT does not recognize any of my email addresses. It wants me to sign up as a new user.

I cannot get the latest version because I will not be able to log in.

How can I fix this?

Thank you.

[NinjaTrader_SeanH]

Hello imalil,

Thank you for writing a note to us.

Please ensure you have cleared cache and cookies, turn off any ad or pop up blockers, try another browser if need be. If further assistance is needed please submit this as a ticket to [email protected].

[imalil]

Is the user/pw the same for the forum and ninjatrader.com?

[imalil]

I cleared cache/history on chrome and brave browsers, just like I do before I install a new version of NT. I can log into the forum on both browsers without a problem. But ninjatrader.com does not recognize me as a customer.

[NinjaTrader_Ray]

Hi imalili.

You have to register for an account at the following page https://account.ninjatrader.com/register. These are the credentials you will use going forward to logon to NinjaTrader Desktop. Once you have registered, you can download the latest version and upgrade/install overtop your existing NinjaTrader installation.

[imalil]

Just want to let you know what the site is doing. Made a user and password, clicked the terms, clicked create user and the site hung. After waiting many minutes I finally refreshed, put in my user, pw again, clicked create user, and it says 'user already registered'. I went to the log in page, entered my new credentials, but the log in button does not respond. I click and nothing happens.

So I'm not feeling too confident about 8.1. Looking for guidance here.

[NinjaTrader_RyanS]

Hello,

Can you write into support[at]ninjatrader[dot]com so we may assist further? Our support team will be able to verify your new user account status and provide further troubleshooting steps to help you get started.