Unable to connect to DB

[EaglesTTT]

I ran into this error message and tried renaming the database file to OLDNinjatrader as has been suggested in other posts. This did not solve the problem, so I uninstalled and did a fresh install of the software. Starting the fresh install gets the same error. Please advise.

[NinjaTrader_ChelseaB]

Hello EaglesTTT,

Welcome to the NinjaTrader forums!

May I confirm you are using 8.1.1.3?

https://account.ninjatrader.com/welcome-download

[EaglesTTT]

Yes 8.1.1.3

[NinjaTrader_ChelseaB]

Hello EaglesTTT,

Thank you for confirming this.

Please send an email to support [at] ninjatrader.com so that we may request your log and trace files to investigate further.

[EaglesTTT]

Email has been sent.

[EaglesTTT]

I was able to fix this myself by deleting the Documents>NinjaTrader8 and Documents>NinjaTrader Backup folders and reinstalling the software.