orders being cancelled

[rudyspurs]

Hello

can someone please explain to me why as soon as my profit or stop is being hit all the other orders i have on my DOM are being cancelled? Am i doing something wrong or dont know about something?

[NinjaTrader_Sev]

Hello rudyspurs,

Thank you for the inquiry.

You may need to alter your ATM Strategy selection mode. Most of the NinjaTrader order entry screens have three modes that you can set to determine the behavior of the ATM Strategy selection control list upon submission of an order that enters the market/initiates an ATM Strategy.

https://ninjatrader.com/support/help...rategy_selecti on_mode.htm

If you have changed your selection mode and this is still occurring, please email platformsupport[AT]ninjatrader[DOT]com with your log and trace files and we can further investigate the issue.

Please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 8" folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I have also attached a video and steps to assist you in sending them to us :

https://www.screencast.com/t/1tlL1KHE

We look forward to assisting you.