connection is lost every several minutes

[jimfred]

Every 10 minutes or so I try to do something with an open order, like move a stop, etc, , and find I can not. I get an error message. When I check I see that the connection light is no longer green, it is yellow or grey. I must quit out of NT altogether, and re-launch (with open positions mind you). Then, sometimes the connection is made on re-launch, sometimes not.
I am using NT 8.0.27.0 64-bit on a Win 10 64 bit machine. It is an APEX license using Rithmic. This error is happening all the time now, and is making it almost impossible to use this platform.
Any thoughts??? Thanks

[NinjaTrader_Erick]

Hello jimfred,

Thank you for your post.

Please follow the steps below to send in your log and trace files with a support case so I may investigate this matter further:

• You can do this by going to the Control Center > Help > Email Support and ensuring "Log and Trace files" is checked.
• Please select "Platform Technical Support" as the recipient and enter a brief description and "03807674" note in the message along with a link to this forum post.

We look forward to helping resolve this issue for you.

Please let me know if you have any other questions.

[jimfred]

I can't seem to send it. Getting an error message. Its trying to load my email client i think? Can i get the logs to you another way?

[NinjaTrader_Erick]

Hello jimfred,

Thank you for reaching out.

You can also follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

(For your reference, not being able to send the files from the platform, usually points to connection issues or programs blocking NinjaTrader processes)

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to [email protected]
• Once complete, you can delete these compressed folders.

Thanks in advance; we look forward to resolving this item.