IB Data not working with NT 8.1.1.1

[GussJ]

I am still unable to retrieve any data from IB TWS, it stopped working the past few days.
Not sure it it is related to NT 8.1.1.1 or has to do with IB changing some things around

please advise ]

Thanks

[NinjaTrader_Eduardo]

Hello GussJ,

Thank you for your post.

Please confirm that you are using one of the following standalone Interactive Brokers API Software versions:
(browser versions are not supported)

• TWS 10.19.1k
• IB Gateway 10.19.1k

If you are not, please follow the steps in our connection guide linked below.

• https://support.ninjatrader.com/s/ar...language=en_US

[GussJ]

Hello GussJ,

Thank you for your post.

Please confirm that you are using one of the following standalone Interactive Brokers API Software versions:
(browser versions are not supported)

• TWS 10.19.1k
• IB Gateway 10.19.1k

If you are not, please follow the steps in our connection guide linked below.

• https://support.ninjatrader.com/s/ar...language=en_US

I am,
Worked yesterday but stopped working this morning

[NinjaTrader_Adrian]

Hello GussJ,
Thank you for posting.

I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[GussJ]

Hello GussJ,
Thank you for posting.

I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

Thanks Adrian,

I already sent those file to Eric P for a different issue under Case: #03809229
I would appreciate looking into this and getting back to me Thanks

[NinjaTrader_Adrian]

Hello GussJ,
Thank you for your reply.

In order to better assist please send me your updated trace/log files so I may investigate this matter further in case there may be something different than the files you previously sent. Please include a link to this forum and address the email to 'ATTN Adrian'

We look forward to your response and resolving this matter for you.