What's going on with NT customer service? No response from customer service !!!

[GussJ]

HI,
Been waiting for response for several issues with NT 8.1.1.1 no response at all

Would appreciate if someone can contact me ASAP
Thanks

[NinjaTrader_RyanS]

Hello,

I wasn't able to find any incoming emails from the email address on file for your forum account, could you possibly DM me a different email address if one was used so I can reference your case? If you are certain you used the email address associated with your forum account, can you try sending your inquiry again to support[at]ninjatrader[dot]com?

I look forward to hearing from you.

[GussJ]

Hello,

I wasn't able to find any incoming emails from the email address on file for your forum account, could you possibly DM me a different email address if one was used so I can reference your case? If you are certain you used the email address associated with your forum account, can you try sending your inquiry again to support[at]ninjatrader[dot]com?

I look forward to hearing from you.

Thanks Ryan
Unable to DM you, you don't receive private messages ?
how can I DM you my email ?

[GussJ]

Hello,

I wasn't able to find any incoming emails from the email address on file for your forum account, could you possibly DM me a different email address if one was used so I can reference your case? If you are certain you used the email address associated with your forum account, can you try sending your inquiry again to support[at]ninjatrader[dot]com?

I look forward to hearing from you.

still waiting for your response, you can reach me by account email as I cannot DM my private email?

[NinjaTrader_RyanS]

Hello,

You should be able to private message me now, I apologize for the confusion there.

[GussJ]

Hello,

You should be able to private message me now, I apologize for the confusion there.

I did Thanks

[NinjaTrader_RyanS]

Hello,

I responded via email to your case, please let me know if you did not receive this message by any chance.

[GussJ]

Hello,

I responded via email to your case, please let me know if you did not receive this message by any chance.

I did receive and replies, but I had the tickets that I didn't receive replies to.
I am still unable to trade my live accounts all day today so far.

Would appreciate looking att all my tickets under teh same email address and reply to them, I need to be able to access my live trading ASAP

Thanks

[NinjaTrader_RyanS]

Hello,

It looks like we've gotten to 5 of the 6 inquiries today, and the last one I verified was assigned to a technician currently. They will be following up as soon as they are able.

[GussJ]

Hello,

It looks like we've gotten to 5 of the 6 inquiries today, and the last one I verified was assigned to a technician currently. They will be following up as soon as they are able.

48 hours unable to trade , waiting all day for Joseph to contact me via screen share haven't heard back form him.

I would appreciate e senior support member to contact me ASAP

Thanks

[waltFX]

48 hours unable to trade , waiting all day for Joseph to contact me via screen share haven't heard back form him

.

Welcome to Ninja "support"....