NO Live accounts on NT8 8.1.1.1 With multiple account license

[GussJ]

Unable to trade live using NT 8.1.1.1 my account are greyed out on Sim101 working.

Emailed customer support, no response on several emails since yesterday

please contact me ASAP

[NinjaTrader_Spencer]

Hello,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Also please ensure that you mention this post in the body of the email as well.

[GussJ]

Hello,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Also please ensure that you mention this post in the body of the email as well.

I just sent the files as per your requests.

Case #03806419

[GussJ]

I just sent the files as per your requests.

Case #03806419

forgot to mention Client Dashboard is greyed out. and I am unable to get data from IB to load Stock and Forex charts

[GussJ]

Hello,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Also please ensure that you mention this post in the body of the email as well.

Good morning,

It seems Chart trader works fine with live account, but the Static Dom is where the issue is, also the Client Dashboard is greyed out. not sure if it has anything to do with the Static Dom TT , or something related. Can't test it with Dynamic Dom, as my account is set with Static Dom.
pls advise ASAP
Thanks

[NinjaTrader_Spencer]

Hello GussJ,

Thank you for your note.

You will need to use the 'Ninjatrader' connection if you wish to use the Static SuperDOM.

You may follow the link here on how to accomplish this.

[GussJ]

Hello GussJ,

Thank you for your note.

You will need to use the 'Ninjatrader' connection if you wish to use the Static SuperDOM.

You may follow the link here on how to accomplish this.

I am using ninjatrader connection, I also have TT credit for other account, which I use on Static Dom.

It's been 48 hours I am unable to trade I would appreciate you contacting me directly ASAP
Thanks

[NinjaTrader_Spencer]

Hello,

Thank you for your note.

As discussed with my colleague the Static SuperDOM is only supported on NinjaTrader Brokerage accounts with the newest version of Ninjatrader.

[GussJ]

Hello,

Thank you for your note.

As discussed with my colleague the Static SuperDOM is only supported on NinjaTrader Brokerage accounts with the newest version of Ninjatrader.

Thanks Spencer,
Can you pls have Joseph get back to me , as he mentioned yesterday he has technical issue with his emails, and haven't been receiving them ?

Thanks

[NinjaTrader_Spencer]

Hello,

There are currently no technical issues with our email support you may reply back in the email thread with Joseph if this is related to what you worked with him on the phone.

[GussJ]

Hello,

There are currently no technical issues with our email support you may reply back in the email thread with Joseph if this is related to what you worked with him on the phone.

I already did yesterday, haven't heard back from him since

[NinjaTrader_Spencer]

Hello GussJ,

Thank you for your post.

We apologize for the delay but he should have replied to you by now. If you have not received a reply you may send a reply to support [AT] ninjatrader [DOT] com.