Errror 2330 when installing

[unfinishedsweet]

Installation of NinjaTrader 8 fails due to the following error:



How to fix it? Unable to install. Also applicable to previous version.

[NinjaTrader_Jason]

Hello unfinishedsweet,

Can you please send me an email at "support[AT]ninjatrader[DOT]com". Put 'Att Jason, 03800736' in the subject field of your email.

[unfinishedsweet]

Jason

I sent you an email. Can you confirm you have received it please?

[NinjaTrader_Jason]

Yes, I received your email. Please see my response that I just sent.

[smaxin]

I am having the same issue - what is the resolution?

[NinjaTrader_Jason]

Hello smaxin,

Can you please proceed as follows.

• Rename the Documents-->NinjaTrader 8 folder to "NinjaTrader 8 Old".
• Double click the NinjaTrader 8 installer file and repair NinjaTrader 8.
• Delete the newly created Documents-->NinjaTrader 8 folder.
• Rename the "NinjaTrader 8 Old" folder within the Documents folder back to "NinjaTrader 8".
• Start NinjaTrader 8.

[smaxin]

Thank you Jason, I was already able to fix it myself. I did something similar. In my situation if was able to get it uninstalled but could not reinstall. My solution was to rename the NT8 folder that was left behind after the uninstall after which I was able to reinstall NT8. I had previously done a backup so I was able to restore my settings. All is well now. Thank you for responding.

[marc_105]

I have the same problem. Please contact me, thank you!

[marc_105]

NinjaTrader_Jason Please see my post above, thanks!

[NinjaTrader_Jason]

Hello marc_105,

Can you please uninstall/reinstall NinjaTrader Desktop using the instructions below.

• Navigate to the Documents folder in Windows.
• Right click the "NinjaTrader 8" folder and select Rename. Name it "NinjaTrader 8 Old". This folder contains all settings and data.
• Uninstall NinjaTrader via Windows start menu-->Settings-->Apps.
• Reinstall NinjaTrader as per the link below.

https://support.ninjatrader.com/s/ar...language=en_US

[marc_105]

Hello marc_105,

Can you please uninstall/reinstall NinjaTrader Desktop using the instructions below.

• Navigate to the Documents folder in Windows.
• Right click the "NinjaTrader 8" folder and select Rename. Name it "NinjaTrader 8 Old". This folder contains all settings and data.
• Uninstall NinjaTrader via Windows start menu-->Settings-->Apps.
• Reinstall NinjaTrader as per the link below.

https://support.ninjatrader.com/s/ar...language=en_US

Hi Jason,

there is no Ninja Trader folder in Documents. I am not able to install the programm at all. I was able to install version 7 some months ago.
Therefore I can not follow your steps.
Are there any other ways you can help me?

Marc

[NinjaTrader_Jason]

Can you please download and run the troubleshooter from Microsoft at the link below.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Check if you can install NinjaTrader Desktop successful after running the troubleshooter.

[marc_105]

Can you please download and run the troubleshooter from Microsoft at the link below.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Check if you can install NinjaTrader Desktop successful after running the troubleshooter.

Hi Jason,

the troubleshooter is not able to find any installation regarding ninja trader.

By the way, does the webversion offer the same functionalities as the desktop version, especially the paid ad-on "order-flow"?

[NinjaTrader_Jason]

Did the troubleshooter detect and fix any issues after you ran it?

If now reboot your computer and try installing NinjaTrader Desktop again, does the error persist?


Could you please create a new forum thread under "NinjaTrader Web - General Questions" regarding your new question.

[marc_105]

Did the troubleshooter detect and fix any issues after you ran it?

If now reboot your computer and try installing NinjaTrader Desktop again, does the error persist?


Could you please create a new forum thread under "NinjaTrader Web - General Questions" regarding your new question.

It did not detect anything because the software was not listed. I rebooted, but now the error message is different. There is no pop-up with an Error-Code. Just a general message saying that the setup wizard ended prematurely.