Prices are not updated after reconnection in the new version

[PepArgento]

Hello dear community. I tell you about the error that is happening in the new version. It turns out that sometimes I have microcuts in my network (not many) but when they occur (the voice of "lost connection" is heard), the new ninja when reconnecting does not update the prices of the graphs, they simply remain ticked at the time Exactly where the network microcut was. In the previous version it did not happen, the ninja reconnected and the prices loaded again automatically, they have to correct it urgently since it is something critical for the operation in real time. Thank you so much.

[PepArgento]

any solution???

[NinjaTrader_Jason]

Hello PepArgento,

Can you please follow the steps below to manually attach your log and trace files in an email, so I can investigate.

• Open the Documents-->NinjaTrader 8 folder.
• Right-click on the 'log' and 'trace' folders and select Send To-->Compressed (zipped) Folder.
• Attach the two compressed folders in your email.
• Send the email to "support[AT]ninjatrader[DOT]com". Put 'Att Jason, 03800477' in the subject field of your email.
• Once the email is sent, you can delete these compressed folders.