Cqg credentials after purchasing market data

[PierfrancescoBosco]

My demo login cqg credentials have expired. So I have purchased the market data. I must use the previous version of ninjatrader 8 because some third party indicators that i use don't work on the latest version. But now I need the cqg credentials for setting up "my ninja trader continuum" or any connection that enable me to use the market data i have purchased.
I have not received the email with the cqg credentials yet.
Can anyone help me?

[NinjaTrader_Adrian]

Hello PierfrancescoBosco,
Thank you for posting.

I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[PierfrancescoBosco]

Hi Adrian,

I have sent the email right now like you have told me.
I'll wait for your answer.

Thank you

Hello PierfrancescoBosco,
Thank you for posting.

I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.