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No option to change/update license key after migrating to NT 8.1.1.1

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    No option to change/update license key after migrating to NT 8.1.1.1

    I successfully updated NT8 to release 8.1.1.1 and my license key was migrated without issue. However, I need to update my license key, and don't have the "Help > License Key" menu item. It is not available (see screenshot) for some reason.

    The alternate method is to log on to my NinjaTrader Account Dashboard, and enter the license key there. But the option for me to do so is not available due to having a "legacy license key" (see screenshot).

    Is anyone else having this problem? I opened a support ticket but they are telling me to try the same two methods as above.


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    Click image for larger version  Name:	Screenshot 2.png Views:	0 Size:	42.6 KB ID:	1240902



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    Last edited by fredb987; 03-16-2023, 03:52 PM.

    #2
    Hello fredb987,

    Thank you for using NinjaTrader.


    We are going to follow-up with you through your email that you wrote to us from to ensure that you are helped accurately and not share any personal information on the public forums.

    Thank you in advance. We look forward to assisting you further.
    Justin D.NinjaTrader Customer Service

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