This feature should be removed

[QuantKey_Bruce]

Its a good measure to have... MFA2 to the rescue? but if someone doenst have it enabled sure you need to lock out thats standard on a lot of platforms in fact

Yes, if there were an "instant" account recovery with MFA a lot of this risk would be mitigated. Account could be locked after some number of bad sign in attempts (hopefully a medium-sized number, not just a few) but offer the option to immediately recover the account with MFA and set a new password.

[MicroTrends]

Hello Net_Trader,

Thank you very much for your message.

The forced lockout period was implemented to ensure an attacker would not be able to brute-force access to your account, this occurs after 16 failed attempts.

If you do not remember your account credentials or would like assistance, please contact us at support (at) ninjatrader (dot) com, we're always happy to help!

Its a good measure to have... MFA2 to the rescue? but if someone doenst have it enabled sure you need to lock out thats standard on a lot of platforms in fact

[KonstantinosNT]

Hello Net_Trader

There are indeed many cases of connection problems, due to which a NinjaTrader user would prefer to stay with the previous version 8.0.27.1 , instead of ugrading to version 8.1.1.1
The possibility to work offline with NinjaTrader platform is very important in my opinion, and I think that this user need has been seriously underestimated by NinjaTrader development in the latest version of the platform.

[Net_Trader]

Thank you for your response, I appreciate that. 16 attempts is a lot and I did not realize I had made that many attempts, but I was finally able to log in. I completely understand the security measures, however, my greater frustration is that since upgrading to the latest version, I cannot access the platform that I have a lifetime license on, if my internet connection goes down I am dead in the water. I live in a rural area in the mountains in the middle of nowhere, with the weather, trees fall regularly and take the power lines out. Without access to the internet, I cannot even access my platform to prepare charts and presentations for my clients and students, it puts me out of business every time the internet goes down. This is a problem! If I could at the bare minimum have access to the platform at any time, that would suffice.

[NinjaTrader_Manfred]

Hello Net_Trader,

Thank you very much for your message.

The forced lockout period was implemented to ensure an attacker would not be able to brute-force access to your account, this occurs after 16 failed attempts.

If you do not remember your account credentials or would like assistance, please contact us at support (at) ninjatrader (dot) com, we're always happy to help!

[Net_Trader]

LOCKING me Out of my Platform for an hour because I did not have the correct credentials is a horrible horrible Idea!