platform user cannot get latest version.

[trader3000a]

I am asked to log in, or "migrate", or create new account, none of which accept my username/password. I do not have a NT brokerage account, I have a lifetime license. How do I proceed? No one has answered me since 4pm yesterday

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

In order to download the latest version of NinjaTrader Desktop you will need to register as a NinjaTrader User.


Please follow the steps below to create a NinjaTrader user.

• Navigate to the NinjaTrader Account Dashboard
• On the right select the link "Get Started"
• Enter your email address and click "Sign Up"
• Verify your email address
• Create a username and password
• Select "Simulation" and complete the form

Once you have registered a username you may use the steps below to update to the latest version of NinjaTrader Desktop.

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Next select "Download" in the "Most Recent Release" Window on the main screen
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

When you launch the latest version of NinjaTrader Desktop you will be able to login to the platform with the credentials you created with the steps above.


Please let us know if we may be of any further assistance.

[QuantKey_Bruce]

What these instructions omit, I think, is that once the account is created he should go to his settings and plan, and import his lifetime license.

[trader3000a]

I finally after about 15 attempts, was able to create the new account. Now that I've downloaded the latest version, I can't login to the platform because it says a rate limit for too "may" (mispelled on your software?!) login attempts, though I've only tried to log in ONE time.

How can you have a log-in rate block for a financial platform where people need to adjust positions? this is ridiculous.​

[MicroTrends]

What these instructions omit, I think, is that once the account is created he should go to his settings and plan, and import his lifetime license.

that dint work for me... there was an additional step
i had to do that and then set up a new live account to get a new set of creds to use to login to nt and then i was able to access my sim account kinetick etc

[MicroTrends]

I finally after about 15 attempts, was able to create the new account. Now that I've downloaded the latest version, I can't login to the platform because it says a rate limit for too "may" (mispelled on your software?!) login attempts, though I've only tried to log in ONE time.

How can you have a log-in rate block for a financial platform where people need to adjust positions? this is ridiculous.â

Please vote here also so we can get some simple tweaks to polish this login feature
https://forum.ninjatrader.com/forum/...ncements-8-1-1

Related links too:
New NT Login- how can you install and use NT8 free for sim? - NinjaTrader Support Forum
NT universal login SUSI to replace the current NT8 Login - NinjaTrader Support Forum

[QuantKey_Bruce]

that dint work for me... there was an additional step
i had to do that and then set up a new live account to get a new set of creds to use to login to nt and then i was able to access my sim account kinetick etc

Did you enable Multi Provider in Tools -> Options? Once you checked the Multi Provider box and restarted NT Desktop you should have been able to add your Kinetick and other connections (assuming they didn't convert during upgrade from 8.0).

[NinjaTrader_Oxana]

Hello trader3000a ,
Thank you for the note.

The misspelled error message has been reported to our Development team.

Your username should be auto-unlocked in one hour. After that, please try to login again.

If it's still not working, please email us your username at support[AT]ninjatrader[DOT]com

[MicroTrends]

Did you enable Multi Provider in Tools -> Options? Once you checked the Multi Provider box and restarted NT Desktop you should have been able to add your Kinetick and other connections (assuming they didn't convert during upgrade from 8.0).

they were all there and fine the problem was the login... had to create a live account to get a login that would work in nt8...
documented here: https://forum.ninjatrader.com/forum/...8-free-for-sim

[NinjaTrader_Oxana]

MicroTrends , thank you for the note.

User has to email us directly his/her username at support[AT]ninjatrader[DOT]com, only then we can see the status and unlock if needed.

[trader3000a]

put that solution on the screen then!!

[trader3000a]

also stop assuming everyone with NT has a NT brokerage account. many of your answers don't apply to platform licensees. Account dashboard? nope. don't have one.