i can't log in to the platform since 4pm need help asap, can't trade!

[trader3000a]

self explanatory
in title

[NinjaTrader_Spencer]

Hello trader3000a,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference this post within the body of the email.

[trader3000a]

I don't have a brokerage account with Ninjatrader. i have a lifetime license for the software. I am unable to login where I used to, in order to download the latest software version. when i try, there is a new page that asks for a login. It says my username is no good and my email is not associated either

[trader3000a]

hello, please respond? i don't have any log and trace files, because there is no access to the platform. please read the original post

[QuantKey_Bruce]

You need to register for a free account and then you will be able to download the software. In that same dashboard under your settings -> plan you can import your existing lifetime license.

[trader3000a]

registering is not working, no dashboard

[trader3000a]

I finally after about 15 attempts, was able to create the new account. Now that I've downloaded the latest version, I can't login to the platform because it says a rate limit for too "may" (mispelled on your software?!) login attempts, though I've only tried to log in ONE time.

How can you have a log-in rate block for a financial platform where people need to adjust positions? this is ridiculous.

[trader3000a]

an email letting us know about all of this would have been nice

[NinjaTrader_Spencer]

Hello trader3000a,

Thank you for your post.

Your feedback has been noted and sent to the Development Team to improve the log in process.

In the meantime if you are still experiencing trouble getting logged in, please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference this post within the body of the email.