NinjaTrader 8.1 Desktop not synchronized with LIVE account

[aidatasmart]

Web presence login on my account and my NinjaTrader to 8.1 Desktop application are not synchronized with the LIVE account. There is no LIVE Connection on the NinjaTrader to 8.1 Desktop application, only the Web account presence while logged in.

[NinjaTrader_Ray]

To confirm, you start NT Desktop, you poke in the same credentials you use for the Web Trader, the Desktop connects...In the Control Center Accounts tab, can you tell us what accounts you do see?

[aidatasmart]

When I start the NT 8.1.x Desktop application. I use the same UserID/Password as login to the Web Trader account. The Web Trader Account and Accounts tab has LIVE, But in the Desktop there is not visibility to LIVE account and no Connections labeled LIVE. I have used NinjaTrader since version 7, never had this problem before.

Upon login, my first message is: Error: Rithmic for NinjaTrader Brokerage: account connection parameters...login failed.
In the Control Center Accounts tab, only accounts are Rithmic for NinjaTrader Brokerage.
On the Connection top tab on Control Center, listed 1) Kinetick, 2) My Rithmic for NinjaTrader Broker, 3) Playback, 4) Simulated Data Feed.

[NinjaTrader_RyanS]

Hello,

It sounds like you may need to migrate your license key within the account dashboard. I've posted our help center walkthrough on how to complete this process below:

https://support.ninjatrader.com/s/article/How-Migrate-License-Key-Into-Latest-Version-NinjaTrader-Desktop?language=en_US

I would recommend shutting down NinjaTrader while you complete this process. Also, be sure to use your personal license key and not a combine license key (if applicable).

Should you have any issues, please write into our support team so we may verify the key you are attempting to migrate.

[aidatasmart]

thanks.
Another question: I want to ensure that I can add another third party Combine License Key to trade using a separate Connection, Rightm NT Broker Connection, different from my current (to be) LIVE account.

[aidatasmart]

Question: Quote: "be sure to use your personal license key and not a combine license key"
I have a Combine license key that I paid for, why do I need to use my personal license key and not a combine license key?

[aidatasmart]

• In NinjaTrader 8.0, go to Help > License Key and then copy your License Key to the clipboard
• Log in to your NinjaTrader Account Dashboard and then select Settings > Plans
• Select Import a License Key

On my NinjaTrader Setting Account Page Account Dashboard on Web Trader account. There is NO VISIBLE Account Plan Import a License Key

[NinjaTrader_ChristopherD]

Hello aidatasmart,

If you are using the latest version of NinjaTrader, then you enable Multi Provider Mode within the "Options" window. Here is a link with more information:

• https://support.ninjatrader.com/s/ar...language=en_US

Once you enable Multi Provider Mode, you should be able to set up a connection to a Rithmic-based evaluation account.

[aidatasmart]

Hello Christopher

Here is the issue

On my NinjaTrader Setting Account Page Account Dashboard on Web Trader account. There is NO VISIBLE Account Plan Import a License Key.
My account is live on the Web trader account, this account was originally a NY 7.X and I updated to NTY 8.1 to get the features I needed.

I need to have Desktop NinjaTrader fixed with my lifetime license and my Combine License Key, then, I will be able to use the Desktop NinjaTrader to enable Multi Provider Mode within the "Options" window using the link you sent to me. I did find the Multi Provider Mode for Rithmic based evaluation account, but due to NinjaTrader failed to setup correctly my my License Key and dropped my Combine License Key so the Rithmic based evaluation account will not be able to connect/login. Once NinjaTrader gets my Web Account Plan fixed and synced with my Desktop then I will be able to enable the Multi Provider Mode, and then should be able to set up a connection to a Rithmic-based evaluation account. I have this issue open, no one has retuned to me on how I can get my Web Trader account Dashboard Account Plan opened to Import a License Key, then I can add my Combine License Key to the Rithmic NinjaTrader for Broker to trade again on the Combine to make super profits from my strategic trading. If you know some who I can contact to get this Web Trader account Dashboard Account Plan opened to Import a License Key, which somehow was passed up on my account setup. Please contact me. This is killing my trading profits that I need this month and next month.

[NinjaTrader_ChristopherD]

Hello aidatasmart,

I would like to schedule a remote support call with you to troubleshoot this further. Please send an email to support[AT]ninjatrader[DOT]com with the subject line "Attn Chris D".

[aidatasmart]

Hello Chris. Yes, I will email you on at support@ninjatrader for the remote support call.

[aidatasmart]

Hello Chris

What is your available time tomorrow and time zone? My family prevented me from driving today to a better internet connection location.

[aidatasmart]

Hello Chris

I received your email today, yes, my lifetime key license may in fact be in my Account Dashboard, BUT as you can see, my NinjaTrader DOES NOT reflect that I have any LIVE account and cannot login to my Combine License Key for trading. Here is my Accounts Tab from Desktop NinjaTrader. Still not fixed, this has been the same missing LIVE issue and still I have no ability to trade with my third party Combine.

[NinjaTrader_ChristopherD]

Hello aidatasmart,

I sent a reply to our support email thread. Please reply back to that email if you have any other questions rather than replying on the forum.