Problems with the latest version of the platform.

[Farmont]

Hello. I'm just starting to use the NinjaTraider platform.
I am confused because of the NINJA TRADER platform. I have a few questions. I have a real account and a subscription to real CME_TOP data. I used to use the platform from a laptop and not without difficulty set up the connection, but now I started using, or rather, I tried to use the platform from a desktop computer and I had problems, I downloaded the latest version of the platform from the website. Now I will describe what is bothering me.
1. The difference in the connection menu, it is shown in the photo. In photo 1, the connection menu is from the platform installed on a laptop, in photo 2 from the platform on a desktop computer. I just want to ask if it should be like this.
2. When I log on to the platform from a desktop computer, I get a warning about the absence of a subscription, photo 3, and when I connect from a laptop, there is no such warning, this already bothers me very much, because I do not know if I am receiving real-time data
3. When connecting to the platform from a desktop computer, I do not have data on MES 03-23 futures, more precisely, they are available only for 03/10/23, and historical data is not available , this is shown in photo 4. When connecting from a laptop, the data is available completely for the period I specified. This is also a very serious problem for me.

[NinjaTrader_Dennis]

Hello,

Thank you for using NinjaTrader.

In order to look into this further I will need to compare the log and trace files for both devices.

Please email your log and trace files to support[at]ninjatrader.com and send them to ATTN: Dennis. Please also reference this Forum Post.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Once you have sent these feel free to reply to this post so that I can take a look.

I look forward to your reply.

[Gorge Azar Mitchell]

you too,what's being done about it?????

[NinjaTrader_Manfred]

Hello Gorge Azar Mitchell,

Thank you very much for your post.

If you experience any issues with the platform, please send us your log & trace files and we can assist you further.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief note in the message with the issues you've encountered.

Thank you in advance, I look forward to your reply!