NT8.1.1.1 Static DOM and a few observations

[autogenix]

Hello,

i have a lifetime, multibroker with order flow+ license and static dom is enabled.
The Multi Provider Option is set and my Broker Connections work.
I usually trade through Interactive Brokers. Worked so far.

Now I updated to the newest version of NT8 and i am not able to select my IBKR accounts in the Static DOM drop down menu at the bottom anymore.
The accounts are listed but greyed out. This only happens on new windows or windows which are already on the SIM or the NT account since the last start.
On already open Static DOM windows, after starting NT8, the already selected ib account works but i can not change to another account besides my NT or SIM account.
Everything else is grayed out. The Dynamic DOM works as usual and i can select every account as normal. Also i can place trades in futures now on the Dynamic DOM.
This was not possible so far while the Static DOM was enabled. Did the automatic license import or something else not work?

Also under help the option for the TT credits menu is missing.
So no clue what my balance is or how to buy credits.

In the new account portal under settings > plans it says i have a lifetime license, but further down it says that Multiple Broker Add-on for Desktop Platform is disabled and
i am offered to buy Order flow+? All this is already included with my license. Did the import not work correctly?

Lastly i tried to contact support through the portal user icon > help > contact support, which opens an online formular in which i explained the problem and submitted the request.
I only got a message that my request has been submitted. No email confirmation or at least a case/ticket id. Maybe i typed the email address wrong or do you really do not send any confirmation?
Nothing in spam btw.

What should i do? Contact support via email again?
With kind regards

[NinjaTrader_JustinD]

Hello autogenix,

Thank you for using NinjaTrader.


Unfortunately, the Static SuperDOM is no longer usable with other brokers on the new NinjaTrader desktop app. Moving forward, you may use either Chart Trader or the
Dynamic SuperDOM to place trades from the NinjaTrader platform.

If you have TT credits remaining on your Static SuperDOM that you would like to use with another broker, you may wish to downgrade to the previous version of NinjaTrader (8.0.27.1) temporarily. This may be done from the Prior Releases section after clicking the Download button on the NinjaTrader Account Dashboard.


In regards to your request, it may have been received outside of our regular business hours and may not receive a response until 7am CST Monday-Friday depending on volume. As always, please feel free to write in with any additional questions you may have regarding NinjaTrader.

[autogenix]

Thanks for your reply, but i hope NT will reconsider. You are cutting the features of the product i bought and did not even bother to announce such a big change in advance. Just unbelievable.

[NinjaTrader_Dennis]

Hello autogenix,

Thank you for your feedback.

I will be sure to share this with our product team.

Please let me know if I may be of any further assistance.

[autogenix]

If i downgrade to 8.0.27.1 can i only use the remaining tt credits or can i continue to top up the balance?

[autogenix]

LOL, i just downgraded and now i can not top up my tt balance and i can not switch to the dynamic dom b/c my license requires the static dom for futures ... so back to 8.1.1.1 \o/