import ninja script add-on issue

[7cott]

Hello, each time i try to import i get the following message:

"Unhandled exception: Attempted to read or write protected memory. This is often an indication that other memory is corrupt."

any ideas on what i can do?

[NinjaTrader_BrandonH]

Hello 7cott,

Thanks for your post.

This error could be caused because the Documents folder is hidden in Windows File Explorer. Please follow the steps below to un-hide the NinjaTrader 8 folder.

Un-hide the NinjaTrader 8 folder:

• Open a File Explorer window.
• Navigate to Documents folder.
• Right-click NinjaTrader 8 subfolder and select "Properties."
• Uncheck box for "Hidden."
• Click "OK."

After following those steps, restart NinjaTrader and test to see if it persists.

Please let me know if I may further assist you.

[7cott]

Hi Brandon, i checked and "Hidden" was already unchecked. i checked, unchecked, restarted and tried again- same message received.

[NinjaTrader_BrandonH]

Hello 7cott,

Thanks for your note.

Please write in to Support[AT]ninjatrader.com and follow the steps below to manually attach your log and trace files to your response so we may investigate this matter further. Make sure to include a brief description of the issue in the body of your email and a link to this forum thread.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.

[7cott]

Thanks Brandon, email with folders sent.