Error Message: AgileDotNet

[Ultraflyer]

After going into Ninjatrader 8 (latest version) and attempting to click on' IIndicatore', either through the chart or the menu, tthis message comes up (AgileDotNet 'The secured image was creted using a trial verslion of AgileDotNet and can not run on this machine.'). Upon clicking OK, Ninjatrader shuts down. This cycle repeats no matter what Workspace I have open. The log file hasn't provided me any clues (if I even knew what I was looking for)!

Thank you for help with this situation!

[QuantKey_Bruce]

Do you have a third-party protected assembly installed (Tools -> Remove NinjaScript Assembly should list them)?

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Bruce DeVault
QuantKey LLC

https://www.quantkey.com

[Ultraflyer]

Thanks for the reply Bruce! I have many assemblies installed, but don't know what is protected. I would say that most of them are. Haven't installed much recently that I recall and haven't been very active with NinjaTrader due to heart surgery and various health issues.

[QuantKey_Bruce]

Thanks for the reply Bruce! I have many assemblies installed, but don't know what is protected.

It would appear to the outside observer that one of the many assemblies you have installed was created with a trial version of Agile.NET that has since expired. To figure out which one, you could check your Log and Trace files and possibly there will be a message there that helps, or you could uninstall all of them, then install them one at a time to isolate which one is the problem. Those are just some broad suggestions. Support may be able to narrow it down for you more precisely.

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Bruce DeVault
QuantKey LLC
www.quantkey.com

[Ultraflyer]

How do I get support to look things over. Seems like lately. support has been very sparse and impossible to get ahold of. Where would I find the log and trace files to look them over?

[QuantKey_Bruce]

Support is likely quite busy with the rollout of 8.1 and web and mobile support but I am sure if you send a message to platformsupport[at]ninjatrader[dot].com they will respond. That's a huge change for NinjaTrader as a company.

The log and trace files are located in Documents -> NinjaTrader 8 -> log and trace respectively.

--

Bruce DeVault
QuantKey LLC

https://www.quantkey.com

[Ultraflyer]

Thanks Bruce! I'll try to look those files over to see if anything stands out. I didn't know they were coming out with a mobile app. That should make them impossible to get ahold of! Have a Great Day!

[backtester831]

Support is so busy with rushing to hit their March 4 release deadline that they even have the NinjaTrader founder, Ray, answering FAQ.

For the trial version of AgileDotNet error, it unfortunately does not say which 3rd party addon is the culprit in log and trace files. Instead, please take a screen shot of the list of addons you have installed in the Remove Ninjascript Assembly list. We should be able to pick out which name of addons is unknown, and likely the problem.

[NinjaTrader_Adrian]

Hello Ultraflyer,
Thank you for your post.

The only solution is to manually remove the Agile.Net add-on that is causing the issue. To do this;

1. Make sure NinjaTrader is shut down
2. Navigate to Documents/NinjaTrader 8/bin/Custom using a Windows File Explorer
3. Look for the file within the folder, it's usually the most recent thing that you've installed or something within the last 2 weeks
4. Manually remove the .cs and .dll files from the bin/Custom folder and move them to the desktop
5. Try restarting NinjaTrader
6. If the first script you tried doesn't work, please put it back and try the next oldest until you are able to successfully launch NT
7. After launching NinjaTrader successfully, please make sure to remove the reference or references to the script that you removed from within the NinjaScript Editor

If you are still having issues, please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Adrian'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[Ultraflyer]

Good Morning Everyone! And thank you for all the suggestions! When I got home last night, I started moving 4 of the.cs and .dll files (the newest down) from the bin/Custom folder and moveing them to a folder on the desktop. After the third batch, going back into December, the indicator folder started opening up, the 'AgileDotNet' message dissappeared, and NinjaTrader didn't close. At the same time, the log file showed me what the probable offending program was. I removed the 'CDXSessionHours' and moved all other files back to the 'bin/Custom' folder and my Ninjatrader has continued to work since with no crashes or messages in the log. Apparently the time had expired on the trial for that indicator triggering the message I received. Thanks again everyone, especially NinjaTrader_Adrian for the detailed directions. Have a GREAT DAY!!

[sagarpatel222]

Hello Support team,

I apparently have exact same issue with error states in attached screenshot. I do have some third party strategies / indicators /tools installed but not sure which are the ones that needed to be removed. Upon checking the logs, I do not see any error. Can someone please help me as this error prevents me doing anything at all further. Thank you very much in advance

[NinjaTrader_Adrian]

Hello sagarpatel222,
Thank you for your post.

Please follow along with my instructions above in this forum thread to see if that resolves your issue.

If you are still having issues, please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Adrian'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.