Am i on a ninja blacklist?

[traderzoso]

Am I blacklisted?! Ninja wont reply to my emails or here!

I need HELP and I need it fast!

Please someone get back to me.

[NinjaTrader_Sev]

Hello traderzoso,

Thank you for your message.

Our Technical Support team processes requests in the order that they are received and Mondays are typically busier due to the amount of inbound weekend requests.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:

• Email: [email protected]

Please answer all of the following questions:

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
• Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
• Were these simulated or live trades? If live, who is your broker?
• What instrument were you trading?
• When did this most recently occur?
• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Thanks in advance; I look forward to resolving this item.