What caused an active order to suddenly cancel?

[miker91]

Attached is the relevant log file. The incident happened at 12:03:06. I was not at the keyboard when it happened.

[NinjaTrader_Spencer]

Hello miker91,

Thank you for your note.

We have removed your log file from the forum as this is a public space and these files can contain personal information.

If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

Please reach out to us at support[AT]ninjatrader[DOT]com with the following information:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Then please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.