Unable to Connect (13)

[TradingCats]

No changes were made since last login (about a week ago). Connecting takes more than 5mins before window pops-up.
Already checked firewall ok. Updated, disconnected, reconnected, re-input credentials.
Switched from one Internet provider to another.

[NinjaTrader_Jason]

Hello TradingCats,

Can you please troubleshoot the connection error with the steps below. Test for the connection error after each step.

• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS [*=1]Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/ [*=1]In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure that your computer is not turning off your Network Adapter to conserve power: [*=1]Right-click on your Start button [*=1]Select 'Device Manager' [*=1]Expand 'Network Adapters' [*=1]Right-click on your Network Adapter and select Properties > Power Management [*=1]Uncheck 'Allow the computer to turn off this device to save power' option [*=1]Click 'OK' to save the changes [*=1]Do this for all Network Adapters

[dj0ntz]

ey hello, im having the same issue this morning, you were able to fix it?

[NinjaTrader_Jason]

Hello dj0ntz,

Can you please troubleshoot the connection error with the steps below. Test for the connection error after each step.

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
• Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
• In the command prompt, run this command: ipconfig /flushdns

• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
• Right-click on your Start button
• Select 'Device Manager'
• Expand 'Network Adapters'
• Right-click on your Network Adapter and select Properties > Power Management
• Uncheck 'Allow the computer to turn off this device to save power' option
• Click 'OK' to save the changes
• Do this for all Network Adapters