Error: Failed to process "EventuallyConnected" - can't connect to data provider

[sereot]

Hi,

two days ago I wasn't able to connect to any of my data providers anymore. I use Continuum and/or Rithmic, both of which didn't work.
After disconnecting and reconnecting, all of a sudden I got the error message "Failed to process "EventuallyConnected": "One or more errors occured."".
This error only occured for the Continuum connection. Rithmic also didn't connect, but didn't throw an error.

Since I was planning to do so anyway, I did a clean reinstall of NT8 and tried again, which solved the problem (I thought).
It worked until a few minutes ago. Now again, I can't connect to any of the data providers. Same error message.

I've been using NT8 for years now and never had anything like this happen. What can I do?

Any help is appreciated.

Thanks.

[NinjaTrader_SeanH]

Hello sereot,

Thank you for your post.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

• To resolve this, I recommend the following steps (test for the issue after each step):
  • Restart NinjaTrader
  • Restart your modem and (if applicable) router
  • Restart your PC
  • Clear your DNS
    • Open the Command Prompt
    • In the command prompt, run this command: ipconfig /flushdns
  • If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
  • Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
  • Ensure that your computer is not turning off your Network Adapter to conserve power:
    • Right-click on your Start button
    • Select 'Device Manager'
    • Expand 'Network Adapters'
    • Right-click on your Network Adapter and select Properties > Power Management
    • Uncheck 'Allow the computer to turn off this device to save power' option
    • Click 'OK' to save the changes
    • Do this for all Network Adapters
  • If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

[sereot]

Hi Sean,

thanks for the quick response. I'm afraid, however, this doesn't solve my problem.

Since neither connection (Continuum and Rithmic) all of a sudden don't work anymore, while I still have a working internet connection, I don't think my internet, wifi or the data providers themselves cause the problem.
Also, I'm usually connected to Rithmic through R Trader Pro plugin mode, so I can use Bookmap with the same connection as well. The connection still works on the Bookmap side, so it's definitely an issue with NT8.