Data Feed doesn't load, chart freezes

[joellai93]

Hi all,

My Data Feed is not loading properly and my chart just freezes with 'loading...' on the top right, with no candles being printed.
I am connected to a Rithmic connection which routes to my APEX Trader Funding accounts (all accounts are active and has realtime datafeed). I had no issues trading on this connection for months, but for some reason it wasn't working today.

I even tried connecting to my own personal NT8 account and it's having the same problem too.

Please let me know if theres any other information you require to help troubleshoot this. Thanks!

[NinjaTrader_JustinD]

Hello joella93,

Thank you for using NinjaTrader.


This behavior may indicate a connection error between your computer and your broker's servers. I have detailed a few general network troubleshooting steps below that resolve these types of errors in most cases (test after each step):

• Restart NinjaTrader 8
• Restart your PC
• Restart your modem/router
• Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.
• Disconnect and reconnect to your network
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > type in 'ipconfig /flushdns' > press 'Enter' on your keyboard
• Ensure that you have the Documents\NinjaTrader 8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in

You may also wish to try clearing your cache to reload your charts from scratch as well using these steps. The original load time may be a bit longer, but your overall performance can increase from these steps.

• Disconnect from your Data Provider
• Go to the Control Center > Tools > Historical Data > Edit window
• Right-click on the data listed for this instrument and select 'Remove'
• Restart NinjaTrader and reconnect to your Data Provider for the data to be redownloaded from their servers.

Please let us know if any of these steps resolve the error for you, and feel free to ask any additional questions you have as well.

[joellai93]

Hi Justin,

Thanks for the solutions. I've tried all of them (except running my computer directly to my router as its not possible) and it doesn't seem to work.

One thing I've noticed was that during pre-market open, the data runs fine. However when market opens, I noticed my data starts to fall behind the live data (i.e I will be few mins behind as my tick bar prints slower). Now I just tried to reload historical data and its back to the same issue where it is stuck at 'loading...'

I've also tried subscribing for NT's CME market data and tried connecting through my personal account. The issue remains the same.

Is there anything else I can do to resolve this?

Thanks for your advice.

[NinjaTrader_JustinD]

Hello joellai93,

Thank you for your response.


I would like to take a closer investigation at your platform's setup and log/trace files to build you a more customized response based on the new behavior you are describing. Please write into [email protected] along with your log and trace files and a link to this forum post. In your response, please also include 'ATTN Justin' in the subject line so it arrives in my inbox. Please do not upload these files to the forums as they may include personal information and will be removed.

Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you in advance for these files. I look forward to assisting you further.