Non time based chart doesn't fully load

[shanc]

Hi,

Chart only loads data up to a week even though days to load is set to 30days. Issue predominantly occurs on Range,Volume and Tick. Time based chart works fine. A non time based chart(ex 5000 Volume 30 Days) will only plot from 25/1/2023 but a 1Minute 30Days chart will plot fully. Real time feed looks fine.

I'm on Kinetick data connection. Tested and it occurs on multiple instruments (NQ, ES, YM, RTY). I deleted the historical data, market replay and reloaded all historical data. Tested this on new workspace. Restarted NinjaTrader but problem still persisting with no error in logs.

How can I resolve this?. Thank you.

[NinjaTrader_Clayton]

Hello shanc,

Thank you for the message.

Range, Volume, and other Tick Based charts are going to be loaded in using Tick Data.

• https://ninjatrader.com/support/help...derstandingThe UnderlyingBaseDataTypeRequiredForConstructingVario usChartBars

IMPORTANT NOTE REGARDING REQUESTING TICK DATA DURING REGULAR TRADING HOURS FOR KINETICK USERS ONLY:

When requesting tick data between the hours of 9:30am ET to 4:30pm ET you will have access to 8 days of historical tick data. If you request the data outside those hours the full 180 days is available. After you request the data, it will be downloaded to your historical database and cache, and you will be able to access this data at any time.

Requesting tick data consumes an extremely large amount of bandwidth and heightens data server loads. When bandwidth or server load is elevated to high levels, the result is that all data, including live data can be slowed down. This is obviously not an ideal situation for traders, so many providers choose to only make a very limited amount of historical data available, or they do not provide historical tick data at all. Or, they choose to compromise and just make filtered data available.

Kinetick has decided to approach this in a different, smarter, more elegant way. They decided to make 180 days of tick data available, far more than other providers, and will not compromise the data by filtering it. They simply reduce any possibilities of overloading servers and bandwidth, by limiting the amount of data available during peak trading time, the times that traders need data to be as fast as possible.

The historical data availability for Kinetick is as follows:

• Up to 180 days of Tick data
• 2+ years worth of Minute data
• 10+ years for Daily data

Commonly traded symbols will typically have even more extensive historical minute and daily data available.

Please let us know if we may provide any further assistance.

[shanc]

Hello NinjaTrader_Clayton ,

Appreciate the quick reply and detailed explanation. I've gone thru the documentation and your suggestion to solve the issue. Downloaded the data at off market hours and was able to get all the data necessary. Thank you and happy weekend. Cheers.