Platform Freezes

[slats]

Are any third party apps approved by Ninja Trader?? NinzaTrader?? My platform freezes constantly

[NinjaTrader_Clayton]

Hello slats,

Thank you for the message.

Please remember that the NinjaTrader Platform Support Team only has documentation on the NinjaTrader platform and the indicators, windows, and settings that come installed by default.

• Any time you bring something into the platform that wasn't there when NinjaTrader was installed, it is a 3rd party add-on or NinjaScript
• NinjaTrader only has documentation on the process to Import or Remove a NinjaScript
• Since there are thousands of 3rd party Developers and NinjaScripts and new ones being made every day, NinjaTrader has no documentation on what those NinjaScripts are, how they need to be set up, what their settings do, or why they would cause a specific thing to happen.

• Only the Developers and people who wrote those NinjaScripts and Software will have documentation on how their product works and be able to provide further information on how to set up and use it

• https://ninjatrader.com/support/help...tallingAdd-Ons

NinzaTrader is NOT the NinjaTrader company. If you have add-ons created by NinzaTrader or anything like that, it is a 3rd party add-on created by another company.

If you have multiple add-ons, you will need to figure out which are causing errors and then reach out to the developer of that add-on for further help and information.


If you would like, we can provide steps to look into what is causing the behaviors, or remove all of the 3rd party add-ons from you NinjaTrader platform and see if that resolves the behavior. Then you could re-import your add-ons 1-by-1 while testing and looking for the errors. Then if they return, you will know the last thing added back in is causing the behavior.


Please let us know if we may provide any further assistance.