I need a help

[Mhakima]

Plz I need your help
sos sos

[NinjaTrader_Clayton]

Hello Mhakima,

Thank you for the message.

You will have to reach out to your broker directly for more information and help on the connection issues you are having with the Rithmic Platform. As NinjaTrader did not create that software, we do not have any further documentation on what needs to be done for it to not be blocked by the computer or network.


In regard to NinjaTrader, these error messages normally mean that the Antivirus or Windows Firewall is preventing NinjaTrader from opening an you need to add NinjaTrader to their Exceptions and Allowed Apps lists.

• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:

• Click here to see the infographic on allowing NinjaTrader through the Firewall

• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.

• If you need to add NinjaTrader manually, the file path is as follows:

• This PC > Local Disk C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe

If you are still unable to connect, re-open NinjaTrader after each of the following steps and test the connection again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.

• Ensure that your computer is not turning off your Network Adapter to conserve power:

• Right-click on your Start button
• Select 'Device Manager'
• Expand 'Network Adapters'
• Right-click on your Network Adapter and select Properties > Power Management
• Uncheck 'Allow the computer to turn off this device to save power' option
• Click 'OK' to save the changes
• Do this for all Network Adapters
  • Click here for a video on how to check this setting

• Clear your DNS

• Open the Command Prompt by clicking the Windows icon and typing "Command"
• Select 'Command Prompt'
• Either copy and paste or type the following command: ipconfig /flushdns
• Press Enter to make it run

Reopen NinjaTrader and try connecting to the account.

Please let us know if we may provide any further assistance.

[Mhakima]

Thanks .but still doesn’t work

[NinjaTrader_Clayton]

Hello Mhakima,

Thank you for the message.

If you haven't already, please reach out to your Broker and verify what needs to be done so that the R|Trader Pro platform is no longer showing network/connection issues.

As for the connection within NinjaTrader, please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Clayton'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.
  • How to manually send your log and trace files for NinjaTrader 8

We look forward to your response and resolving your inquiry.