Failed to call OnRender

[rockon1122]

Getting error Failed to call OnRender for chart object "text". I never got this error before now its happening every time. attached are log file. Please help

[NinjaTrader_Jason]

Hello rockon1122,

Please don't post log or trace files on the support forum. It can contain sensitive information. I have deleted the log files.


Can you please send me your log and trace files from within the NinjaTrader platform so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason H, 03640118


In addition, please include in the email if you experience the issue when you run NinjaTrader in safe mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the Ctrl (Control) key and double click the NinjaTrader icon.
• Keep the Ctrl (Control) key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.