NT8 doesn't recognize current contracts

[mntemel]

Hi,

I just installed NT8 in my new server, and for some reason the default folders like Futures are missing in "Instrument Lists". I created a list called My Futures and tried to add 6E, it added 6E 12-17 instead of 6E 03-23. When I try to add 6E 03-23 manually it says "Invalid Instrument Name". In addition I tried to reset the instruments via Tools>Data Base Management>Update Instruments>Update, even though I'm connected to Ninjatrader Continuum, I'm getting an error when I click "Update", it says "unable to connect to ninjatrader data servers". Attaching a screenshot, could you help me resolve this issue?

thanks
M

[brucerobinson]

It does sound like the Instrument add, and Connection problem are likely related i.e. lack of connection causing inability to add contract. The '17 contract is a bit bizarre though. You may find Support a bit slow to respond over weekend, holiday Monday etc, so a couple of thoughts if you haven't had them already and of any help

- you may be aware but NT often do server maintenance at the weekend so that could be contributing. Could wait a while and try again
- could try some other action not updating instrument contracts to confirm whether problem is your connection or not (e.g. download historical data)
- you mention you've done db Update instruments - and that it is a new install - have you done rollover instruments? You may find with a new install they all need rolling over, esp if you don't have a good connection

Just a few ideas FWIW. Hope may be of some help at least to know more

Kind regards

[NinjaTrader_Jason]

Hello M,

If the issue persists, please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason H, 03640070

[mntemel]

brucerobinson , NinjaTrader_Jason thank you both, looks like it was a temp issue due to server not being available, the odd thing is I was able to connect but I guess the data server wasn't responding.

cheers
M