issue with tick replay

[rudyspurs]

Hello

Im having some issues with tick replay, for some reason when i open a new chart with 30 days of 5min data it opens fine, but when i check ,,tick replay,, it will only show 2 days of data and it does not matter what i put in ,,days to load,, i only get 2 days? any ideas?

[NinjaTrader_Manfred]

Hello rudyspurs,

Thank you very much for your post.

This would, most likely, indicate you only have two days of tick-based historical data available.

When creating a minute-based chart, the platform requests minute data. This means it receives 5 values (open, high, low, close, volume) for each 60-second timeframe.

As soon as Tick Replay is enabled, however, the platform will download historical tick data to rebuild the candles the same way they would have with real-time data.

If your provider does not provide historical tick data going back further, this would then be identified by the missing data.

If you are uncertain how much historical tick data your provider or brokerage supplies, please reach out to them directly.

Of course, please don't hesitate to let me know, should you have any further questions!

[rudyspurs]

I’m with ninja trader brokerage and using cqg… this never been a problem before only started happening recently

[NinjaTrader_Manfred]

Hello rudyspurs,

Thank you very much for your reply.

Could you send us your platform's log & trace files? I'd like to take a closer look at any reported errors or issues.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!