Issue with loading ninjatrader in bali

[hakim222]

Hey, i just got to Bali and i just found out that there is an issue with the server license, something about the connection company or firewall.

Do you guys have any idea, cuz now i'm really shocked, how i can make it work?

[NinjaTrader_SeanH]

Hello hakim222,

Thank you for your post.

It sounds like where you are at using the internet, has a firewall blocking the platform from connecting to the license server. I will leave you some things you can try but ultimately it's up to the internet service provider to allow access.

A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

• To resolve this, I recommend the following steps (test for the issue after each step):
  • Restart NinjaTrader
  • Restart your modem and (if applicable) router
  • Restart your PC
  • Clear your DNS
    • Open the Command Prompt
    • In the command prompt, run this command: ipconfig /flushdns
  • If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
  • Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
  • Ensure that your computer is not turning off your Network Adapter to conserve power:
    • Right-click on your Start button
    • Select 'Device Manager'
    • Expand 'Network Adapters'
    • Right-click on your Network Adapter and select Properties > Power Management
    • Uncheck 'Allow the computer to turn off this device to save power' option
    • Click 'OK' to save the changes
    • Do this for all Network Adapters
  • If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

If further assistance is needed, please do not hesitate to contact us via email.

[bltdavid]

Ever used Wireshark?

It's a way to watch the network activity at the packet
level -- of course, you don't care about the packets,
that's not the point

The point is:
What you care about is the network connection activity
that Wireshark would show you -- it would tell you
an outgoing network connection is refused by the
firewall or that the destination IP address is down.

-=o=-

You could also try bypassing the local firewall of
the hotel's ISP by using a VPN service.

If you can successfully connect to a VPN, you're
back to the (internet) again being your oyster,
and connections to NT should start to work
again.

[bltdavid]

You could also try the Windows traceroute command.

It should at least be able to show how far your
network connection request is getting -- I mean,
if the local firewall of the local ISP is blocking
your connection, a keen look at traceroute output
should show that, because the list of 'hops' will
be pretty darn short.

[hakim222]

Hello hakim222,

Thank you for your post.

It sounds like where you are at using the internet, has a firewall blocking the platform from connecting to the license server. I will leave you some things you can try but ultimately it's up to the internet service provider to allow access.

A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

• To resolve this, I recommend the following steps (test for the issue after each step):
  • Restart NinjaTrader
  • Restart your modem and (if applicable) router
  • Restart your PC
  • Clear your DNS
    • Open the Command Prompt
    • In the command prompt, run this command: ipconfig /flushdns
  • If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
  • Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
  • Ensure that your computer is not turning off your Network Adapter to conserve power:
    • Right-click on your Start button
    • Select 'Device Manager'
    • Expand 'Network Adapters'
    • Right-click on your Network Adapter and select Properties > Power Management
    • Uncheck 'Allow the computer to turn off this device to save power' option
    • Click 'OK' to save the changes
    • Do this for all Network Adapters
  • If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

If further assistance is needed, please do not hesitate to contact us via email.

Thanks for the help, but i think as u said it's the ISP issue, as they are blocking it, i tried changing VPN on the laptop and it worked but only for ninja website.

The app is still giving same issue! Any idea how to bypass the firewall of the ISP?

[bltdavid]

Are you able to ask your hotel manager for help?

Presuming you're at a hotel ...

[bltdavid]

i tried changing VPN on the laptop

What does this mean?
Were you using a VPN already?

I'm confused ...
You changed your VPN from what to what?
Which VPN service are you using?

Beg pardon,
but you do know/understand what a VPN does, right?

[EDIT:
A VPN circumvents the local ISP -- it effectively 'relocates'
your IP address -- making it appear you're accessing the
internet from somewhere else in the world -- ie, wherever
the VPN company has co-located a server. VPNs 'spoof'
your location, making it seem like you're connecting to
the internet from a different location. even a different
country -- this spoofing can bypass onerous local internet
restrictions, giving you more freedom because your
connection now appears to originate from the VPN
server you connect to, whatever country that may be.]

[EDIT-2: That's why they're banned (or heavily regulated)
in places like China and Russia -- check local laws about
VPN use in Bali -- since VPNs can be used to bypass
censoring, using one may be illegal.]

I mean, in my mind, using a VPN service is the solution here.
Assuming it's legal to do so, of course.

Good luck!