Strategies won't save after logging off

[raptortrading]

My strategies no longer save when I log off and log back on. This was not an issue until I updated to the newest version of Ninjatrader 8.0.27.1. I save my workspace after entering each new strategy. I do not touch database management. I do not reset the Sim accounts to which the strategies are linked.

[NinjaTrader_BrandonH]

Hello raptortrading,

Thanks for your post.

Are you adding your strategies from the 'Strategies' tab of the Control Center or from Chart windows?

If you add them from Chart windows, do you close those Chart windows before closing the NinjaTrader platform?

Do you save the workspace by going to Control Center > Workspaces > hover the mouse over the open workspace > click 'save'?

Are these strategies something that you created or were they designed by a third party?

Do you experience this issue if you add one of the strategy samples that is included with the platform, such as the Sample MA Crossover? (Be sure to do this on the Sim101 account to avoid accidentally placing live trades while testing)

I look forward to assisting further.

[raptortrading]

I am adding strategies directly from Strategies tab of control center. I save workspace by going to Control Center > Workspaces > hover the mouse over the open workspace > click 'save.' I created the strategies myself. If I add one of the strategy samples i.e. "Sample MA Crossover," (and save workspace) I experience same issue: the strategies do not save.

I feel like I need to do a complete uninstall/reinstall of Ninjatrader. Like I just added a new account and it isn't showing up at all.

[NinjaTrader_BrandonH]

Hell raptortrading,

Thanks for the clarification.

You could follow the steps below to completely uninstall and reinstall NinjaTrader to make sure that no files from the old version's back end may be causing conflicts.

• If possible, copy your license key from the Control Center > Help > License Key.
• Close all running applications.
• Navigate to your Documents folder > Right click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 from the link below.
  • http://ninjatrader.com/PlatformDirect
• Once reinstalled, you will now have 2 NinjaTrader folders in your Documents, the old one and the new one. Open two file explorer windows and open the new one in one and the old one in another.
• Drag the following items from the old folder to the new one (folders should automatically merge)
  • Config.xml and UI.xml
  • Workspaces folder (if it asks to overwrite the _Workspaces.xml file, say yes)
  • Templates folder (if it asks to overwrite anything, say no)
  • db folder (you can overwrite any files in here)
  • bin folder (do NOT overwrite ANY duplicate files).
• Once complete, restart NinjaTrader. You may get a few initial errors. Open a NinjaScript Editor and run a compile, then, if no additional errors are received, restart NinjaTrader and test to see if the behavior persists

Let me know if I can be of further assistance.

[raptortrading]

I have completed all of the instructions (save old folder, uninstall, restart machine, reinstall, move old items to new folder). Strategies still are not saving. As mentioned before, I was able to save strategies until recently, maybe a week ago. I have 2 new accounts as of yesterday that aren't populating in the Accounts tab (but I can access them in the SuperDOM).

[NinjaTrader_BrandonH]

Hello raptortrading,

Thanks for your note.

Please create a clean environment using the steps below and retest using the Sample MA Crossover script that comes default with NinjaTrader to see if the workspace not saving behavior occurs in the clean environment. Also, set up your connection in the clean environment and test to see if the behavior regarding accounts not appearing persists.

Creating a clean environment can be done by following the steps below:

1. Close NinjaTrader 8, and rename the "NinjaTrader 8" folder in My Documents to something like: "NinjaTrader 8 OLD"
2. Uninstall NinjaTrader from the Windows Control Panel and reinstall using the installer from http://ninjatrader.com/PlatformDirect
3. Add the required indicators and test the template.

If you ever need to switch back to your original platform, you may do so by closing NinjaTrader and swapping the platform folder names.

For example, Close NinjaTrader and rename the new "NinjaTrader 8" folder to "NinjaTrader 8 NEW" and the "NinjaTrader 8 OLD" folder to "NinjaTrader 8." Then restart the platform. Simply put: NinjaTrader 8 will always load the "NinjaTrader 8" folder in My Documents.

If the behaviors persist when testing the above in a clean environment, please write in to PlatformSupport[AT]ninjatrader[Dot]com with a brief description of your issue and attach your log and trace files to your email so that our Platform Support team may investigate this matter further. Please provide a link to this forum thread in the body of the email.

The steps below could be used to manually attach your log and trace files to your response so we may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 7/8" folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to further assisting.

[rsltk007]

I'm also having this issue - I'm running NT v8.1.4.1 on Mac via Parallels v20.1.3 Windows 11. I didn't have this issue until recently. My setup has been fine for months.