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No charts loading after software updates

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    No charts loading after software updates

    My charts are no longer loading after I updated to the latest version of NT8 (8.0.27.1). Everything was working fine with 8.0.27.0 and TWS Version 10.19.1c opening multiple time frames at once with considerable bars to load in each.

    Today I get nothing. I tried my test Chart which is 1 chart only (1Day with 50 bars) and it just hangs there saying "Loading" in the top left of the chart area. I have been through all the settings of TWS and NT8 and the connection is green and the log says its connected they are all filled in correctly.

    Please help. Im urgent with large positions open
    Regards
    Stuart

    Click image for larger version

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    #2
    Hello SAITON,

    Thank you very much for your post.

    If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

    To assist you further, please send us your platform's log & trace files.

    You can do this by going to the Control Center -> Help -> Email Support

    Please select "Platform Technical Support" as the recipient and include a brief note of which instruments you are experiencing this issue with.

    Thank you in advance, we look forward to your email!

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