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NinjaTrader
After update keeps crashing
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Hello chad9777,
Thank you for your post.
You can try testing your platform in Safe Mode to verify if this behavior is being caused by a 3rd-party add-on using the steps below.
Safe Mode will prevent NinjaTrader from:- Loading workspaces and connecting on start-up.
- Loading custom assemblies (i.e. 3rd-party add-ons and NinjaScripts)
- Getting instrument updates from the server
- Shut down NinjaTrader.
- Hold the CTRL key and double-click the NinjaTrader icon.
- Keep holding the CTRL key until you see the Control Center.
- You may then verify you are in Safe Mode by going to Help -> About.
- Reconnect to your Data Provider
- Please open a new chart with no custom bar types/indicators/templates and test for issues.
- If not, please try opening your previous workspace by going to the Control Center > Workspaces drop-down. It may already show as being open. Hit 'close' and do not save and then re-open it again for your windows to re-appear. You will notice that no 3rd-party add-ons are running in Safe Mode.
- If not, restart NinjaTrader, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If this reintroduces issues, I suggest rebuilding your workspace, adding 1 add-on at a time.
- Please keep track of what add-ons you add back in to identify the cause of the behavior if it returns.
To create a backup, go to the Control Center > Tools > Export > Backup File. Additional information about backups may be read in our Help Guide linked below.Sean H.NinjaTrader Customer Service
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