Forex.com error when trying to place trade in NJ8 - "Unable to find market ID"

[jameshale]

Hello,
On latest version of NJ8 w/lifetime multibroker license, I'm getting an error when trying to place orders on NJ8 through my connected Forex.com account. I get the following error: "404496136 - Unable to find market ID for EURUSD. Make sure you have a market data subscription for this instrument"

Real-time market data through Kinetick Forex basic (quotes and historical data from FXCM).

Active connections:
Kinetick realtme and end of day, Forex.com, Ninjatrader Continuum

When I place trade directly though Forex.com platform, I do see it on the NJ8 chart (open position and stop loss marker). I am not able to place the trades directly through NJ8 or adjust stop loss (platform crashed last time I tried).

Any ideas? Thanks in advance.

Best,
James

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to send me your log and trace files so that I may look into what is occurring. Please be sure to reference this Forum post and send them to ATTN: Dennis.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email platformsupport[at]ninjatrader[dot]com
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[jameshale]

Thanks for the quick reply, Dennis. I have emailed the log and trace files.

[jameshale]

Hi Dennis,

I have followed your instructions as emailed to me, but problem persists. Have emailed you updated log/trace files.

Including your response below for future reference:
----------------------------------------------------------------------------
Resetting your instruments should resolve this item. To reset your instruments, please take these steps:

1. Disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
2. Reset your instruments by navigating to the Control Center > Tools > Database Management
3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
4. Restart NinjaTrader

[ErikY]

Im getting the exact same problem on Forex.com latest version of NT8, if anyone has a fix for this or an idea of what is going on please let me know.

[NinjaTrader_Jesse]

Hello ErikY,

If updating the instruments per the steps in post 4 did not work please use the platforms Help -> Email support option to send an email to platform support. Please also attach your log and trace files and include a description of the problem you are having.