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Invalid username and pass word

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    Invalid username and pass word

    Hi I’m not able to connect to any data provider, whenever i tried it showed that invalid username or password. I already unchecked the demo option and global simulation , switched to a free live trading license key but nothing helps. Already emailed support but still haven’t received any response.

    #2
    Hello nghuy2290,

    Can you please follow the steps below to manually attach your log and trace files in an email and send it to "platformsupport[at]ninjatrader[dot]com". Put 'Att Jason, 03624752' in the subject field of the email.
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to the email above.
    • Once complete, you can delete these compressed folders.
    JasonNinjaTrader Customer Service

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