Confused on how to connect my account

[perryellis2578]

I created a new account, initially it was the demo. Then I paid for the LIC key and paid for the monthly data feed "cmegroup". So I tried to connect, however, I dont know which "connection" to use. I assume its the ninjatrader continium, I entered my login name and then the pass, it didnt work. However I noticed that on my online, there was a platform username, but it was next to pass word reset. So im very confused right now because i dont know which user name to use and also if the pass i use to log in to ninjatrader website is the same pass. Here is a pic for what im talking about. Also the only username and pass I recieved was for the demo, I never got any email after purchasing my lic key, except a email with the key number.

[NinjaTrader_JustinD]

Hello perryellis2578,

Thank you for using NinjaTrader.


For connecting on the platform itself, you will use the Platform Username and the Password you set in the same section on the NinjaTrader Client Portal

You may double-check this NinjaTrader Continuum Connection Guide to successfully connect to your live account. A couple of things to keep aware of while creating this connection:

• Ensure that Demo is NOT checked/enabled
• Ensure there are no spaces before or after your username/password
• Ensure that you have NinjaTrader Continuum selected from the list of 'Available Connections'. 'Continuum' or 'NinjaTrader' alone will not allow you to connect using your credentials.

Please let us know if you have any additional questions.