Again, your playback is not working well

[TMan55]

Today, 12/31/2022 - Tried your playback on a different computer, and the chart is extremely jerky, and now the chart is not moving at all. I put a DOM up and it is extremely jerky as well, with the typical yellow bar showing the price in realtime, comes and goes. Wow.....

[NinjaTrader_Jason]

Hello TMan55,

Could it be the market you replay was not very volatile? What instrument + expiry month and what date do you replay?

Can you please right click in the Playback control window and select 'Show Available Data'. This will open a new window that shows all data that is present. If 'Market Replay' is enabled in the Playback control window, it will use Market Replay data to replay the market. If 'Historical' is enabled, it will use historical tick data to replay the market. Could it be there is no data present for the instrument, data type and period you replay?

You can download Market Replay data at Control Center-->Tools-->Historical Data-->Load-tab-->Get Market Replay data for the last 90 days (while disconnected from the Playback connection). Historical tick data can be downloaded at Control Center-->Tools-->Historical Data-->Load-tab-->Download when connected to a broker/data feed that offers the requested historical tick data.

How many workspaces do you have opened in total when you use the Playback connection? You can view the workspaces you have opened at Control Center-->Workspaces. If a workspace has a green or grey icon in front, it indicates the workspace is opened. The green workspace shows on your monitors, the grey workspaces are opened in the background - you don't see its windows on your monitors, but they are active and take up CPU and RAM. If you open only 1 workspace with 1 chart without indicators or add-ons, does it make a difference?

[TMan55]

Jason, I was working with Gaby from NT on this thread, and I sent her a number of photos showing the issues I have with your Playback feature. Where did she go? I have no other workspace open. I have 2 cases open - Case #03614253, Case #03614093. Don't know which one is covering my issues. Your Playback on NT 8 is not user friendly compared with NT 7 that I used for a number of years.....Not impressed.....................

[NinjaTrader_Jason]

If you are already working with Gaby on this issue, please wait for her response.

For future reference, please try to avoid having multiple support persons working on the same issue.

[TMan55]

Jason, I did not ask for another support person. YOU ARE the one that responded to me on this Forum..........................

[NinjaTrader_Jason]

I did not know you were working with Gaby on this issue when I answered your first post.

Then your second post informed that you were already working with her on this issue. It is not efficient if two support persons are working on the same case. It was New Years a few days ago, so not everyone was in the office.