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NinjaTrader
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Hello Dayz95
Let's try testing your platform in Safe Mode to verify if this behavior is being caused by a 3rd-party add-on using the steps below.
Safe Mode will prevent NinjaTrader from:- Loading workspaces and connecting on start-up.
- Loading custom assemblies (i.e. 3rd-party add-ons and NinjaScripts)
- Getting instrument updates from the server
- Shut down NinjaTrader.
- Hold the CTRL key and double-click the NinjaTrader icon.
- Keep holding the CTRL key until you see the Control Center.
- You may then verify you are in Safe Mode by going to Help -> About.
- Reconnect to your Data Provider
- Please open a new chart with no custom bar types/indicators/templates and test for issues.
- If not, please try opening your previous workspace by going to the Control Center > Workspaces drop-down. It may already show as being open. Hit 'close' and do not save and then re-open it again for your windows to re-appear. You will notice that no 3rd-party add-ons are running in Safe Mode.
- If not, restart NinjaTrader, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If this reintroduces issues, I suggest rebuilding your workspace, adding 1 add-on at a time.
- Please keep track of what add-ons you add back in to identify the cause of the behavior if it returns.
If it does not return, it indicates the error was isolated only to your other Workspace. I also suggest making a backup of your workspace so we can restore a working version of it if the issue returns. You will want to keep this backup file on an external hard drive or uploaded to a cloud drive such as Google Drive, Dropbox, or OneDrive.
To create a backup, go to the Control Center > Tools > Export > Backup File. Additional information about backups may be read in our Help Guide linked here: NinjaTrader 8 Help Guide — Backup and Restore
Please let me know the results of this test. I look forward to your response. Thank you for choosing NinjaTrader
Spencer F.NinjaTrader Customer Service
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Dayz95 When it comes to time discrepancies, it's always worth the first checks being the accuracy of the system clock. To that end, I recommend (with zero association or personal benefit) using Dimension 4 to keep the system clock close to real time. Set and forget. If your clock is already accurate, move on to other tests, as advised by NinjaTrader_Spencer above.
Thanks.
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